TERMS OF SERVICE
& RENTAL AGREEMENT.

Agreement and booking status

These Terms of Service and Rental Agreement (the “Agreement”) are between Tote Route (“we,” “us,” or “Tote Route”) and the customer identified in the booking request (“you”). By checking the acceptance box and submitting a request, you acknowledge this Agreement. A request does not reserve equipment. A rental is confirmed only after we approve availability and receive required payment.

You must be at least 18 years old and able to enter into this Agreement. The confirmed order, package, dates, add-ons, delivery details, and price become part of this Agreement.

Equipment responsibility and proper use

You are responsible for all totes, lids, dollies, hand trucks, and other rented equipment from completed delivery until completed pickup. Equipment must be returned in the condition delivered, except for normal wear and tear.

Equipment may not be used for hazardous materials, illegal contents, damaging materials, or liquids that are not properly sealed. Do not modify, paint, drill, label permanently, overload, sell, lend, or transfer the equipment. You are responsible for loss or damage caused by misuse, neglect, theft, or failure to keep the equipment secure.

All equipment is delivered clean and in usable condition. Notify us promptly if anything arrives missing, damaged, or unusable.

Damage, loss, late returns, and extensions

Current replacement charges are $10 per tote with lid, $40 per tote dolly, and $150 per hand truck. We may charge the payment method on file for missing or damaged equipment after documenting the loss or damage.

Hand-truck extensions are $40 per extra week or $6 per extra day when rented alone, and $20 per extra week or $3 per extra day when added to a tote package. Extensions require approval and depend on availability. Contact us before the scheduled pickup date.

If equipment is not ready or accessible at pickup, additional rental and return-trip charges may apply. Equipment not returned within 30 days after delivery, without an approved extension, may be treated as unreturned and charged at the replacement rates above. Any later refund is at our discretion.

Delivery and pickup

Delivery and pickup within Colorado Springs are included unless the confirmed order says otherwise. Addresses outside the included service area may carry a mileage charge disclosed before payment. You must provide accurate access information and a safe, lawful place for delivery and pickup.

At pickup, all totes must be empty, reasonably clean, stacked, and accessible. Count discrepancies or damage may be confirmed after equipment returns to our facility.

Payment and card authorization

Payment is due at least 24 hours before delivery unless we agree otherwise in writing. Payment is processed by a third-party provider; Tote Route does not store full card numbers.

You authorize us and our payment provider to charge the payment method used for the booking for the confirmed rental, approved extensions, documented damage or loss, unreturned equipment, applicable taxes, and other charges specifically permitted by this Agreement. We will provide notice of post-rental charges using the contact information in your booking.

Assumption of risk and liability

You are responsible for choosing safe lifting, loading, stacking, transport, and storage methods. Moving equipment can cause injury or property damage if used improperly. To the extent permitted by applicable law, you assume the risks associated with your use of the equipment, and Tote Route is not responsible for injury, vehicle damage, property damage, loss of contents, or indirect losses arising from that use.

Nothing in this Agreement excludes liability that cannot legally be excluded. If equipment is defective, stop using it and contact us promptly.

Communications, changes, and general terms

You consent to receive booking-related email and text messages at the contact information provided. Standard carrier rates may apply. Marketing messages require separate consent.

Changes to a confirmed order must be approved by us. If one provision of this Agreement is found unenforceable, the remaining provisions continue in effect. This Agreement and the confirmed order are the complete agreement for the rental and replace prior discussions about that rental. Colorado law governs this Agreement, without regard to conflict-of-law principles.

We may update these terms for future bookings. The version accepted with your booking controls that rental.